Get Program Help
You can press F1 on your keyboard or click the question mark icon in the upper-right corner of any program window to view the relevant online help. For helpful videos, click the video player icon
to open our PDS Video Library.
PDS Support
To receive assistance with PDS products, you can visit the Client Portal or call us directly at 1-877-737-4457. You must provide your site number and PIN, and have a valid support package.
PDS Support Department Hours
Support is available Monday – Thursday, 9:00 a.m. – 7:00 p.m. EST/EDT, and Friday, 9:00 a.m – 5:00 p.m. EST/EDT. Call 1-877-737-4457.
Sometimes, a Support representative may need to connect with you to view your screen. When instructed by your representative, click the icon at the top-right of your PDS program. This opens the secure Splashtop SOS website in your browser. You can also connect with Support via the File menu under PCP Support.
Network Support
PDS can only provide network support for licensed software programs. If you do not have a valid Network/Multiuser license, contact your system administrator or certified network software technician for assistance with installation, support, or troubleshooting of your network.
To find out if your network configuration is supported by PDS, go to . If you see Network Multiuser next to the version number, you are supported. Otherwise, PDS Support cannot assist you with your network configuration. If you're interested in purchasing PDS Network Support, please contact a Sales representative at 1-844-467-3256.
Printers
If you need assistance with your printer, contact the hardware representative or visit the printer manufacturer's website to download and install the latest printer drivers for your particular printer and model. We recommend using a tray-fed laser or inkjet printer that is compatible with PDS System Requirements.