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Messages

Messages are an incredibly powerful aspect of MinistryPlatform. Working with Messages is similar to working with emails or text messages in any other program. But MinistryPlatform messages are connected to a database used by hundreds or thousands of users. And, because ministry is collaborative, a history of all Messages sent to any contact in MinistryPlatform is preserved.

  • Messages are related to emails, but Messages themselves are not emails. They're stored in MinistryPlatform and may be used to send emails.

  • When a Contact has an email address, a copy of the Message is delivered via email to their email address.

  • When a Contact replies to that email, the reply goes to the email address of the MinistryPlatform user who sent the message. Replies are not stored in MinistryPlatform.

  • If a Message cannot be sent because a Contact doesn't have an email address, this is recorded and viewable under Communications > Messages. If the Message was generated automatically by a Process, a user is assigned a task to find an alternate way to deliver that Message.

  • You can create Messages using the New Message Tool.

Uses

You can send messages manually at any time. Or set it and forget it using one of the following automatic methods:

  • Processes: A Message can be sent as a result of a Process Step. For more information on Processes and Process Steps, see Working with Processes and Process Step - Send an Email.

  • Notifications: Notifications are the automated Messages MinistryPlatform sends each day. For more information, see Notifications.