Email & Text Quotas
- Do not send the Message, and an error message displays to let the User know that they exceeded their quota.
- Send the Message after you activate the Exceed Messaging Quota Process and approve the Message.
Send With Approval Option
If you activate the Exceed Messaging Process and a User attempts to send a Message to more people than they're allowed, an option to Send With Approval displays when they click Send. This triggers the Exceed Messaging Quota Process.
- The Exceed Messaging Process is a one-step process that sets up a task that creates a Get Approval Task for a specific individual. See how to configure this process.
- The Message displays on the Messages page with an In Review status until a task User approves it.
- After the task User approves the task, the message status changes to Ready to Send and the message sends as scheduled. If the User who sent the Message scheduled to send it in the future, the Message will send on that schedule.
- If the task User rejects the message, they must make the Message a draft to edit it. The original author can then find the draft from their Home page, edit it, add their recipients, and submit the updated message for approval. Once the task User approves the message, it will send. For more on Message drafts, see Manage Created Messages.
- The Exceed Messaging Quota process is system-based, not User-based. If you turn it on, all Messages that send to a larger than allowed audience will submit to the Exceed Messaging Quota Process.
No Send With Approval Option
If a User attempts to send a Message to more people than they're allowed, they receive a warning and can't send their Message. Unless you update their email quota, they can't send a Message to that number of recipients. They can, however, go back and change the recipients to a number they can send to.