See All Messages

In the navigation menu, click Communications > Messages. Each record displays the message, including the message body (with unrendered tokens).

See Who Received a Specific Message

In the navigation menu, click Communications > Messages. Open the Message record, and review the Recipients tab. If you use SendGrid, you can select the Message Stats (50 or More Recipients) view to see exactly what happened with each message.

If you know the Message Subject, you can go to Communications > All Recipients, search by Subject, and review the returned results.

See the Messages a Specific Person Received

In the navigation menu, click Contacts. Locate and open the Contact record, and review the Message Log tab.

Or, go to Communications > All Recipients, search for the person, and review the returned results.

See the Data and Time a Message Sent

In the navigation menu, click Contacts. Locate and open the Contact record, click the Message Log tab, and review the Action Status Time.

Or, go to Communications > All Recipients, search for the person, and review the Action Status Time.

See the Status of a Message

If you use SendGrid, go to Communications > Messages, and select the Message Stats (50 or More Recipients) view. This view shows you exactly what happened to each message.

Otherwise, go to Contacts, locate and open the Contact record, click the Message Log tab, and review the Action Status. Or, you can go to Communications > All Recipients, search for the person, and review the Action Status.

Action Statuses:

Possible Action Statuses for churches using SendGrid include:

• Bounced – Delivery was attempted, but the recipient didn't receive your email. See how to handle bounces.
• Clicked – A recipient clicked a URL in your email.
• Delivered – Your email was delivered, but the recipient hasn't opened it.
• Dropped – Delivery was attempted, but the recipient didn't receive your email. See how to handle drops.
• Error – Your email did not send.
• Opened – A recipient opened your email.
• Pending – Your email has been sent but not yet delivered.
• Ready to Send – Your email has not been sent, but it is ready to go.
• Sent – Your email was sent but not yet delivered.
• Spam Reported – Your email was reported as spam.
• Unsubscribed – The recipient unsubscribed from your publication (if you use a SendGrid unsubscribe link).

Possible Action Statuses for churches that don't use SendGrid include:

• Error – Your email did not send.
• Ready to Send – Your email has not been sent, but it is ready to go.
• Sent – Your email was sent but not yet delivered.

See the Emails You've Sent, Started, or Received

In the navigation menu, click Home, then click the My Messages tab. Select the view you want: Sent, My Drafts, My Inbox, or Archived.

Complete a Draft You Started

In the navigation menu, click Home, then click the My Messages tab. Select the My Drafts view, and open your draft.

Archive Messages

In the navigation menu, click Home, then click the My Messages tab. Select the message(s) you want to archive, and click Archive Messages.

See Messages Archived from Home Page

Go to Communications > All Recipients, then find and open the Message record. If someone archived it, the Deleted field is set to Yes.