Message Storage & Statistics
See where to find messages and information about messages, like who received it, message date and time, and message status.
Where to Find a Message
| What you're looking for | Where to find it |
|---|---|
| Did a person get a message? | Recipients tab on the Message record, or under |
| Is a message still waiting to go out? | Recipients: Pending tab on the Message record, or under |
| Did a message fail to send? | Recipients: Pending tab on the Message record, or under |
| Messages you sent | My Messages tab on the Home page |
| Your messages still waiting to go out | My Messages tab on the Home page: Pending view |
| All messages sent to one person | Message Log tab on the Contact record |
See All Messages
In the navigation menu, click . Each record displays the message, including the message body (with unrendered tokens).
See Who Received a Specific Message
In the navigation menu, click . Open the Message record, and review the Recipients tab. If you use SendGrid, you can select the Message Stats (50 or More Recipients) view to see exactly what happened with each message.
If you know the Message Subject, you can go to , search by subject, and review the returned results.
See the Messages a Specific Person Received
In the navigation menu, click Contacts. Locate and open the Contact record, and review the Message Log tab.
Or, go to , search for the person, and review the returned results.
See the Data and Time a Message Sent
In the navigation menu, click Contacts. Locate and open the Contact record, click the Message Log tab, and review the Action Status Time.
Or, go to , search for the person, and review the Action Status Time.
See the Status of a Message
If you use SendGrid, go to , and select the Message Stats (50 or More Recipients) view. This view shows you exactly what happened to each message.
Otherwise, go to Contacts, locate and open the Contact record, click the Message Log tab, and review the Action Status. Or, you can go to , search for the person, and review the Action Status.
Action Statuses
Possible Action Statuses for churches using SendGrid include:
- Bounced – Delivery was attempted, but the recipient didn't receive your email. See how to handle bounces in SendGrid. You may want to contact the person to get an updated email address.
- Clicked – A recipient clicked a URL in your email.
- Delivered – Your email was delivered, but the recipient hasn't opened it.
- Dropped – Delivery was attempted, but the recipient didn't receive your email. See how to handle drops in SendGrid.
- Error – Your email did not send.
- Opened – A recipient opened your email.
- Pending – Your email has been sent but not yet delivered.
- Ready to Send – Your email has not been sent, but it is ready to go.
- Sent – Your email was sent but not yet delivered.
- Spam Reported – Your email was reported as spam. You may want to remove this email address from the person's record so you don't accidentally email them again.
- Unsubscribed – The recipient unsubscribed from your publication (if you use a SendGrid unsubscribe link).
Possible Action Statuses for churches that don't use SendGrid include:
- Error – Your email did not send.
- Ready to Send – Your email has not been sent, but it is ready to go.
- Sent – Your email was sent but not yet delivered.
See the Emails You've Sent, Started, or Received
In the navigation menu, click Home, then click the My Messages tab. Select the view you want: Sent, My Inbox, My Drafts, My Ready to Send, or Archived.
Complete a Draft You Started
In the navigation menu, click Home, then click the My Messages tab. Select the My Drafts view, and open your draft.
See Messages Archived from Home Page
Go to , then find and open the Message record. If someone archived it, the Deleted field is set to Yes.