Add a Webhook for Inbound Messages
Using a webhook, you can display inbound texts from your Twilio account in the Platform.
- You must have a configured Twilio account. Fees apply for inbound messages.
Note: Already have a Twilio account and want help configuring the webhook? Contact Support for assistance!
From your Twilio account, you can configure a messaging webhook for each active phone number. This optional feature is only for informational purposes. You can see replies from text messages the Platform sent, but you can't respond to their reply. It is not a two-way texting feature.
This webhook also allows the Platform to automatically update the Do Not Text field on Contact records when they opt out or opt in by replying to a message.
- In the Messaging section, set the following:
When you receive an inbound text, it creates a record under . The record includes:
- Time received
- Message To number
- Message From number
- Message Text, up to 1,600 characters – the Twilio limit
- Emojis are accepted (but do affect cost)
- Images and GIFs (these display as files attached to the Inbound Message record) Note: You can receive images with or without text.