Opt Out of Messages
You should always allow people to opt out of receiving bulk emails or text messages from the Platform.
- To opt out, individuals can reply to the text message they receive with an opt-out keyword (Stop, Stopall, Unsubscribe, Cancel, End, or Quit). As soon as the opt-out reply is received, the Do Not Text field is set to Yes.
- To opt back in at any time, they can reply or send a new text to your organization's number with an opt-in keyword (Start, Yes, or Unstop). This sets Do Not Text to No.Important: Opt out and opt in replies are ONLY recorded in the Platform if you set up inbound messages. See Add a Webhook for Inbound Messages for information on how to add the necessary webhook so your audience can opt out.
For authenticated users to opt out of bulk communication, they can go to My Profile through the Login Widget and select the Do not send me bulk email messages check box. For authenticated users to opt out of emails related to My Subscriptions, they can go to the widget and select the Do not send me bulk email messages check box.