Opt Out of Messages
- You should always allow people to opt out of receiving bulk emails or text messages from the Platform.
- You can indicate whether you can send messages to an individual. On the Contact record, under the Communication Preferences section, there are two relevant fields: Bulk Email Opt Out and Do Not Text.
- For authenticated Users to opt out of bulk communication, they can go to My Profile through the Login Widget and select the Do not send me bulk email messages check box.
- For authenticated Users to opt out of emails related to My Subscriptions, they can go to the widget and select the Do not send me bulk email messages check box.
- To opt out, individuals who receive a text message can reply to the message with an opt-out keyword (Stop, Stopall, Unsubscribe, Cancel, End, or Quit). To opt back in at any time, they can reply with an opt-in keyword (Start, Yes, or Unstop).
Important: Opt out and opt in messages ONLY record in the Platform if you set up inbound messages. See Add a Webhook for Inbound Messages for information on how to add the necessary webhook so your audience can opt out.
Note: These settings do not affect View Notifications. Users who opted out still receive notifications that are set up to go to them.
Including Bulk Email Opt-Outs
There's an option in the New Message Tool to Include recipients who have opted out of bulk email. If you select this check box, you can include contacts who opted out of bulk email as Message Recipients. By default, this option is unselected, and messages do not sen to those who opted out.
CAUTION: To send a message to someone who opted out of receiving bulk emails, you must select the check box. We recommend you do this sparingly or only for very important messages that those who opted out really need to know.