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Messages

Message Errors

The following Message (email/SMTP) errors have documented solutions.

Unable to read data from the transport connection:net_io_connectionclosed

This error can occur for multiple reasons, including when MinistryPlatform Messages send to SendGrid but you exceed the plan limit or have a bad API key. The Message is in the Action Text of the Recipient record.

Message cannot be sent: The operation has timed out.

This error can occur for various reasons when the system can't reach the mail server or is interrupted. Possibly, the firewall is blocking outgoing connections on the port.

Message does not have "Subject." Message body is null.

This error occurs when a you manually change a Communications_Message ("Recipient" records) with an Action Status of Sent (thus with a blank subject and body) to an Action Status of Ready to Send.

Message cannot be sent: Error in processing. The server response was: You've exceeded your messaging limits.

This error can occur for various reasons. You may have a daily or hourly limit on your account, or a limit on the number of Messages that can send at one time. Check with your mail processor (usually SendGrid).

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Last updated: July 19, 2024