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Facility Management FAQ

Frequently asked questions regarding facility management in MinistryPlatform.

Q1: I'm reserving several rooms for one event. How can I ensure that the equipment I'm also reserving goes to the correct room?

You could consider adding the detail to the Notes field. A SPoC could also work with Professional Services to add a Room Name and/or Room Number field to the Equipment page.

Q2: How do I cancel a reservation?

See our article on how to cancel a reservation. For information on canceling an Event and all related reservations, see Cancel an Event.

Q3: How can I prevent my users from booking rooms when the facility is closed?

You can add a recurring event for "Facility Closed" and add all of the rooms not available during these times to those Events. Then, the users would see that the rooms are not available when they create their events.

Note: This does not prevent users from requesting rooms during this time, but it would show these times as "already booked" in the various views people use to book these rooms.
Q4: How does approval for rooms or services relate to approval processes for Events?

We recommend for an Event to trigger one Process with two steps:

  1. Tentative Approval
  2. Final Approval

If other aspects of the Event need approval such as rooms or services, they will need their own approval Process. Rooms and services related to Events are considered "child records". Processes for child records occur at the same time as the Event Process, and you can't trigger Processes to start based on when an Event Process is completed. We recommend you let most rooms be approved with Tentative or Final and only have separate Processes for special rooms. See Event Approval and Event Room Approval for more information.