Standard Statement Routines & Processes
An overview of the Statement Maintenance routine and Statement Maintenance process that impact standard statements.
It's important for statements to be correct when you generate them — be that quarterly, annually, or randomly. A nightly routine and an on-the-fly process ensure your donor statements are accurate no matter when you generate them.
Routine
- It associates donations with the correct statement once batched. The Statement field on the Donations page makes this possible.
- It populates the statement description on donation distributions based on the program, event, or pledge:
- The Statement Description cannot be blank and defaults to the program.
- If the Target Event field is populated, then that value is used instead of the Program.
- If the [Pledge Campaign]: Donor field is populated and the pledge donor is different from the donation donor, then that value is used instead of the program or target event.
- If the donation's Payment Type ID is set to 6 or Omit Amount On Statement is set to 1, then the Notes field is used on the donation, and the routine adds one of the following:
- The Pledge Campaign Nickname (if there is one)
- The Event Title (if there is one)
- The Program Statement Title (if there is one)
- It associates donors with the correct statement.
- It updates the salutation as needed. For example, if there is a new head of household, if a head of household is removed, if there are name changes to heads of household, or if there are changes to the accounting company's Formal Salutation field.
- It indicates the date and time the statement changed.
- It updates the statement file on the record.
- It creates a household, if the donating contact is not already in one.
- Archive appropriate statements.
- Remove donors who are no longer associated with the statement.
- Remove donations that are no longer associated with the statement, batch, current year, and so on.
- Remove mail contact, spouse contact, and mail name when appropriate.
- Update salutation.
- Remove the donation distributions statement description if changes have happened to the statement since the last review.
- Address multiple statements where neither is archived by deleting the second one.
- Delete multiple instances of a donor on one statement.
- Delete completely orphan statements, if the parameter is set to Yes.
- Clean-up.
Process
- Statement Cutoff Date
- Formal Salutation
- Standard Statement
- The statement cutoff date is changed to an earlier date. In this case, all donations before that date are disassociated with the statement.
- The statement cutoff date is changed to a later date. New donations might be associated with the statement.
- The formal salutation is changed. The salutation on each statement would need to be refreshed to reflect this decision.
This default Statement Maintenance Required process is installed at deployment.