Fix Duplicates from a Profile
Fix duplicate profiles from a person or org/business profile.
- You'll need the Merge Individual permission.
When you merge profiles, you must choose the data you want to keep. Remember that if you delete an individual's profile, you can nno longer access any profile information.
If a profile is not a duplicate, click This profile is not a duplicate to ignore it.You can also choose to Fix Duplicates from the Dashboard.
- Locate and open the duplicate profile.
- On the Info tab, click the Possible Duplicate button. If this button does not display, see Merge Profiles.
- A pop-up window displays the two similar profiles. Decide whether to merge, delete, or ignore the profiles and click the appropriate button.
- If the profile has more than one possible duplicate, click the arrow
to view the similar profiles. You will need to repeat this process and resolve each one-at-a-time.
- If you merge the profile, choose the data you want to keep, then click Merge Profiles.