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Contacts with No Household

As a best practice, contacts should have a Household record. In fact, contacts without households are considered a data quality issue.

Data Health Report Card

The Customer Portal Report Card awards an A grade when less than 2% of your Contacts have also had activity in the Activity Log within the last 365 days.

Transfer Selection Tool

This tool has an option to Create Missing Records. See the Transfer Selection Tool for more information.

Views and Notifications

Views and Notifications can be created to find and remedy these Contact records.

Best Practice to Prevent Bad Data

Always use a tool to create new records. The following tools will create the Contact & Household record:

When you remove a person from a Household (such as in the case of divorce), you should use the Split Household Tool to create a Household for the individual. This can be done even if you do not have a new address for the individual.