Scanner Troubleshooting

To troubleshoot scanning-related issues, double-check the following.

Hardware

The scanner is one that you can use with the Batch Manager Tool (see Supported Scanners).
Confirm your scanner is on and connected to the computer.

Confirm that your scanner driver version is the most updated version available. Visit the manufacturer's website for details and the most recent driver downloads. See Supported Scanners.
Use the sample scanning software that comes with the driver (for example, Digital Check scanners come with a utility called ScanLite) and test and confirm that you installed the scanner driver properly and the scanner can scan and read a check (apart from the BMT).
You are on a Windows machine (with Windows 10 or higher) with Microsoft .NET 4.5 installed (later versions of 4.x may be used, such as NET Framework 4.8).
A local Administrator installed the Scan Service.

Important: To install the Batch Manager Scanning Service, you must be logged in to your workstation as a local administrator. You do not have to be a local administrator to use the Scanning Service to scan checks from the Batch Manager Tool.
The Batch Manager Scanning Service is in your Windows Services list.

Image displaying the Windows Services list. The Batch Manager Scanning Service is highlighted in blue.

You went to (or bookmarked) https://<churchname>.ministryplatform.cloud/batchmanager (the URL then auto-updates to the latest version) to ensure you always go to the most updated version of the BMT. The saved URL should not have a version number in it.
Click Try Again in the Scanner Not Ready dialog.
Confirm your Scanning Service is updated.
- Go to the scanning service directly using a web browser https://127.0.0.1:1906/ScannerManagement/ping.
  - You should see the current version returned in your web browser.
  - If you get any warnings, add this URL as an exception in your anti-virus software or web browser.
- From the BMT, open a Batch:
  - Click Scanner Settings from the Scan drop-down list to see the installed version.
  - Confirm that the installed version matches the current version.

Image displaying the Scanner Settings dialog box with Canon selected from the Scanning Device drop-down list.

Make sure no other application is attempting to use or talk to the scanner.
You might need to reboot for everything to reset.
If used with other scanners in the past, you might need to remove driver(s) from previous scanners.
If used for scanning in the past, you might need to re-image the machine.