What would you like to know more about?

Scanning Errors

Important: To install the Batch Manager Scanning Service, you must be logged in to your workstation as a local administrator. You do not have to be a local administrator to use the Scanning Service to scan checks from the Batch Manager Tool.

If you get an error during scanning, click Show Details on the error message and take a screenshot or copy the error details. Then, ask a SPoC to submit a support case with the error details.

The following are common errors with simple solutions.

Scanner Not Connected

This error means that you installed the Scan Service but you haven't connected the device to your machine.

Image displaying the warning "Cannot initialize driver. Error:2".

Wrong Device Selected

This error means that you installed the Scan Service but the device selected in the Scan Settings doesn't match the connected device (for example, you selected "Canon", but you use "Digital Check").

Image displaying the warning "Scanner opration was not successful (error #125)".

Unable to Load DDL

If you have a Canon CR25 or CR55 and receive a DDL missing file error, please also install the CR80 driver. This provides the missing file and resolves the error. Canon updated their API to require this file, but they did not update lower model drivers to include it.

SCNMICRFunction

If you have an Epson scanner and receive this error, uninstall any Epson drivers previously installed and install the latest applicable Epson driver. This error indicates the use of a beta version driver.

Image displaying the SCNMICRFunction error message.

Blank Area Above Check Image

If scanned images start scanning at a different size with blank space above the check, your second scanner is picking something up at the top and grabbing a larger image than the check or envelope. Most likely something got on the top roller and/or on the camera lens and the scanner thinks something is there that is not. Try cleaning the scanner (taking it apart, wiping down rollers, spraying with canned air, and so on) and that should resolve it.