Scanning Errors
A list of common scanning errors and what they mean so your SPoC can submit the error to Support.
If you get an error during scanning, click Show Details on the error message and take a screenshot or copy the error details. Then, ask a SPoC to submit a support case with the error details.
The following are common errors with simple solutions.
Scanner Not Connected
This error means that you installed the scanning service but you haven't connected the device to your machine.
Wrong Device Selected
This error means that you installed the scanning service but the device selected in the Scan Settings doesn't match the connected device. For example, you selected "Canon", but you use "Digital Check".
Unable to Load DDL
If you have a Canon CR25 or CR55 and receive a DDL missing file error, please also install the CR80 driver. This provides the missing file and resolves the error. Canon updated their API to require this file, but they did not update lower model drivers to include it.
SCNMICRFunction
If you have an Epson scanner and receive this error, uninstall any Epson drivers previously installed and install the latest applicable Epson driver. This error indicates the use of a beta version driver.
Blank Area Above Check Image
If scanned images start scanning at a different size with blank space above the check, your second scanner is picking something up at the top and grabbing a larger image than the check or envelope. Most likely, something got on the top roller and/or on the camera lens and the scanner thinks something is there that is not. Try cleaning the scanner (taking it apart, wiping down rollers, spraying with canned air, and so on) and that should resolve it.