System Emails
You can customize a number of automated emails.
Some emails are sent automatically, such as: invitations to sign up, notifications for event changes and cancellations, and others. You can customize system emails to include your own message.
The changes you make in the System Emails window will become the default for any custom email.
Suppose, for instance, you cancel a group event. When you save that change, you'll have the chance to customize the email that is sent out. Changes made at that time will only apply to that one use of the email. The next time you cancel an event, the email will default to the one saved in the System Emails window.
But, if you make the change in System Emails, it will be used each time.
Some emails require a response from the recipient. Of those, some must be answered within in set period of time; others are valid indefinitely. Here are some examples:
Message | Expires |
---|---|
Invitation to congregants and leaders to sign up for Realm | 90 days from date sent |
Invitation reminder | 90 days from date sent |
Invitation for those with new user permissions to sign up | 24 hours |
Invitations for converted accounts | 72 hours |
Password reset | 24 hours |
Customize System Emails, General Case
For long-term email edits.
- You must be an administrator to do this.
Customize System Emails, Specific Case
For quick, temporary edits.
Realm sends out a number emails automatically, like when you invite someone to sign up, cancel a group event, and so on. You can rewrite many of these to include your own messages. If changed during the process to which they belong, an email is updated only for that one instance of use; thereafter, it reverts to the content saved in the System Emails window.