Support

Product documentation, training, and email or phone support options are available.

In the lower left corner of Realm, click Support. From this page, you can email or call support. In the upper right corner of the page, click a button to search our online documentation, share feedback, join the community, or share your screen with a support representative, when advised.

You can also access online training or product documentation from any Realm page:

Self-paced, online learning available 24/7. You can learn to use Realm at your pace with our free, online learning platform called MinistrySmart Starter Staff Pass. You'll find a wide variety of courses designed to help you maximize Realm’s impact on your ministry. To get started, click the MinistrySmart Academy icon at the top-right of any Realm page.

Comprehensive product documentation and release notes. The Help Center is an online site where you can search for answers to common questions. To find content relevant to the page you’re on, click the Help Center icon at the top-right of any Realm page.

Contact Us

There are many ways to reach us. Please have your site number ready when you call.

Technical Support
  • Email: Click Support in the lower-left corner of any window. Fill out and submit the email form in the center of the page.
  • Our support team is available Monday - Thursday, 9:00 AM - 7:00 PM EST and Friday, 9:00 AM - 5:00 PM EST. Call 1-800-669-2509.
Data Conversion Questions
  • Phone: 1-800-669-2509, press 1, then choose one of the options described.
  • Email: realm.transition@acst.com
  • Office hours: Monday - Thursday, 9:00 AM – 7:00 PM EST and Friday, 9:00 AM - 6:00 PM EST
Sales
  • Phone: 1-844-467-3256
  • Office hours: Monday through Friday, 8:00 AM to 6:00 PM EST

Provide Feedback

We encourage our ministry partners to submit suggestions for improvement or new features.

We encourage our ministry partners to submit ideas for new features or suggestions for improvement. Our dedicated team members monitor and respond to your posts, and we may reach out to you for additional information.
  1. In the lower-left menu of any page, click Support.
  2. On the Support page, click Share your feedback.