Product documentation, training, and email or phone support options are available.
In the lower left corner of Realm, click Support. From this page, you can email or call support. In the upper right corner of the page, click a button to search our online documentation, share feedback, join the community, or share your screen with a support representative, when advised.
You can also access online training or product documentation from any Realm page:
There are many ways to reach us. Please have your site number ready when you call.
- Email: Click Support in the lower-left corner of any window. Fill out and submit the email form in the center of the page.
- Our support team is available Monday - Thursday, 9:00 AM - 7:00 PM EST and Friday, 9:00 AM - 5:00 PM EST. Call 1-800-669-2509.
- Phone: 1-800-669-2509, press 1, then choose one of the options described.
- Email: email@example.com
- Office hours: Monday - Thursday, 9:00 AM – 7:00 PM EST and Friday, 9:00 AM - 6:00 PM EST
- Phone: 1-844-467-3256
- Office hours: Monday through Friday, 8:00 AM to 6:00 PM EST
We encourage our ministry partners to submit suggestions for improvement or new features.
- In the lower-left menu of any page, click Support.
- On the Support page, click Share your feedback.