Manage Your Account

The Manage Realm Account page contains information about your church account and profile, billing invoices, and additional features you can add to Realm.

Your Church Profile

Enter information about your church and toggle settings that impact your Realm site.

You'll store unique information about your church on the Manage Realm Account page. When you purchased or converted to Realm, it's very likely that your onboarding specialist set up specific information, such as site number and package type. He or she may have also walked you through entering your address and other contact information. If any of this information changes, or you want to fill out your profile more completely, you can return to this page to make modifications.

One of the most important settings on this page to understand is the Invitation Model setting. There are two types of invitation models:

  • The invitation-only (closed) model provides you with the most oversight. Congregants can join Realm only by invitation sent from authorized users or by sending a request to create a new account.

  • The open-invitation model allows visitors to your website or visitors with your customized Realm URL (onrealm.org/yourchurchnamehere) a way to create a login on their own. When using this model, you do not need to invite people in, but you do have a responsibility to educate your flock about their personal privacy settings. You'll also want to monitor your activity dashboard on a daily basis to see who has signed up. Before you select this option, we recommend reading Using Realm Invitation Models-A Best Practices Guide.

Warning: When in edit mode, you can select to allow online visitors to your church website to automatically register for a Realm account. We recommend the "open-invitation" model be used for limited periods of time. The open-invitation model is NOT required for giving or event registration.

The information stored on your profile page is viewed by your congregants throughout your site. For this reason, it's a good idea to fill it out as completely as possible and keep the information current. Settings you make here can also impact the behavior of your site.

View and Update Your Profile or Location

Make changes to your church's profile.

You must be an administrator to do this.

The information stored on your profile page is viewed by your congregants throughout your site. For this reason, it's a good idea to fill it out as completely as possible and keep the information current. Settings you make here can also impact the behavior of your site. Your site ID (shown on this page) is also referenced by our support team if you call for assistance.

  1. Sign in as an administrator.
  2. Click Admin > Manage Realm Account > Account Summary.
  3. Next to Church Profile, click the ellipsis icon and select Edit Info.
  4. Update each field as needed.
    Note: The church name is limited to 50 characters.
  5. Click Save.

Add or Update Your Logo

Your logo is an instant identifier and reassuring symbol across the site.

  • Your file must be 10MB or smaller.
  • Your file must be saved in the .png, .jpg, or .gif format.
  • You must be an administrator to do this.

Once added, your logo appears at the top-left of every page on your site. Typically, this is your church logo or an image that contains your church name. Logos are a visual way for your users to instantly identify you and be reassured that they are in the right place.

Logo Space

The logo space is 212 pixels wide and 130 pixels high. You can zoom out to fit in taller logos, and Realm will add white space to fill in the area on the left and right. If you zoom in on smaller logos, it might lose crispness.

  1. Sign in as an administrator.
  2. Click Admin > Manage Realm Account > Account Summary.
  3. In the Church Logo section, click in the logo frame where it says Add an Image.
  4. Click Choose File, browse to the image you want to upload, and select it.
  5. Click Save.
  6. Once uploaded (you might have to refresh the page if you just added one), you can hover over the logo to change or delete it.
    • Click the pencil icon to edit the image or upload a new one.
    • Click the delete icon to delete the image.

Create or Change Your URL

Where people come to find you online.

You must be an administrator to do this.
Use this feature to create a custom URL for your Realm site. While having a customer URL has many advantages, your staff and congregants can also sign into your site at onrealm.org. Once signed in, the browser will display your custom URL.
Tip: If you use the open-invitation model, but want to set up a web page that doesn't display the "Register Now" link, use the more generic onrealm.org URL on this page. See Invitation Models.
  1. Sign in as an administrator.
  2. Click Admin > Manage Realm Account > Account Summary.
  3. Next to Church Profile, click the ellipsis icon and select Edit Info.
  4. Scroll to the bottom of the page.
  5. Enter your preferred URL and click Check Availability.
  6. Once you find a name that's not in use, click Save.

View Site Number and Package

Know where to find your site number and version.

You must be an administrator to do this.
Your site number comes in handy when communicating with our support team. Your subscription package determines which features you have access to.
  1. Sign in as an administrator.
  2. Click Admin > Manage Realm Account > Account Summary.
  3. Note the highlighted box to the right of your Church Profile information. This lists your Realm package and your accounting package, if you're subscribed to one.
  4. You can also look for the green icon in the lower-left corner of any Realm window. It shows your package (I=Inform, C=Connect, M=Multiply) and your accounting package.

Realm Package Plans

This articles explains how to locate the Realm package you're using.

If you're not sure which plan you have, look for the green icon in the lower-left corner of any Realm window. You can also see which accounting package you have.

Inform icon, letter "I" = Inform

Connect icon, letter "C" = Connect

Multiply icon, letter "M" = Multiply

Accounting 1 icon, Roman numeral one = Realm Accounting

Billing

Check your Realm invoice.

You must have admin permissions to view invoices. For more, see Responsibilities.
You can view your church's invoices from Realm. Currently, there is no method for printing the onscreen invoice, other than to use your browser's print feature. But this ability is being planned for the future.
  1. Sign in as an administrator.
  2. Click Admin > Manage Realm Account > Billing.
  3. Click an Invoice # to display billing details.
  4. If you have a long list of invoices, you can click the filter icon and narrow the list based on date.

Adding New Services

There are a number of services that integrate with Realm to make your administrative tasks more efficient. In some cases, these rely on trusted partnerships between ACS Technologies and other vendors. You can find and manage these services under Manage Realm Account > Additional Features.

  • Synchronize your Constant Contact account with Realm.
  • Manage your online giving merchant account.
  • Set up check scanning.
  • Integrate background checks run through Verified First.
  • Live-stream your services with Realm Streaming.
  • Subscribe to MinistrySmart Academy Staff Pass for product and ministry training.
Figure 1. Additional Features
Image displaying the options on the additional features page.