Event Management FAQ
This FAQ addresses common questions related to event management, including registration issues, event security, calendar display, communication with participants, series registration, and off-site event details.
This is a rare occurrence, but it can happen. Most often, the person set up the registration before it closed, returned to their cart later, and then completed the transaction. The Event was open when they started the process, but it closed by the time they completed the registration.
You must secure an Event and secure Event Participants separately.
By design, the data grid only displays the first 1,000 records. You can still search for and select other records, but you can't scroll through and view those past 1,000. As such, if you use the All Records view on the Events page, not all of the records load and do not display on the Calendar. If you use the Calendar layout on the Events page, use the view that selects the records you need and no more (like the This Month view). For example, you could create some custom views that filter for the relevant Event records for each team or department.
First, create a selection of your Event Participants.
Next, transfer that selection to the Contacts page.
- Send an email or text using the New Message Tool.
- Use the Selected Mail Merge Report.
- Use the Selected Labels Report.
Make sure you added registrants to a future Event. The routine that adds Participants to future Events only looks at future Events. It will not register into Events where the Start Date has passed or consider Events where the Start Date has passed.
Also, make sure that it's been at least one day since you added the registrants. The routine that adds the Participants to future Events runs once a day, usually in the middle of the night.
You can create a Location record with an address of "Offsite, City, State" (with your church's city and state) and use this record for various "off-site" Events. Then, you can add the Event's actual address to the Event description or instructions.
With the Agenda tab, you can arrange and schedule an Event's elements. Using the optional Duration, Start, and End fields, you may account for each moment of the Event, including video rolls, announcements, and worship songs. Or, you may rely on the Element Title and Description fields to map your event in phases and create an overview. Each element will display in the tab's grid view based on its assigned sequence.