Event Management FAQ
This is a rare occurrence, but it can happen. The most typical reason is that the person set up the registration before it closed, returned to their cart a day or so later, and completed the transaction. The event was open when they started the process, but it had closed by the time they got back to completing the registration.
Securing an Event and securing Event Participants is handled separately.
By design, the data grid only shows the first 1,000 records (the other records are there and can be searched for and selected, but not scrolled through/viewed). As such, starting from the All Records view on the Events page causes not all of the records to visually load and thus not display on the Calendar. If you use the Calendar layout on the Events page, you should make sure that you're using the view that grabs the needed records and not more (like the This Month view). You could even create some custom views that filter for the relevant Event records for each team/department, for example.
As a first step, you'll want to create a selection of your Event Participants.
- Send an email or text using the New Message Tool
- Use the Selected Mail Merge Report
- Use the Selected Labels Report
Ensure that the Event that the registrants have been added to is in the future. The routine that adds Participants to future Events only looks at future Events. It will not register into Events where the Start Date has past or consider Events where the Start Date has passed. Also, ensure that it has been at least one day since the registrants were added. The routine that adds the participants to future events runs once a day, usually sometime in the middle of the night.
A Location record can be created with an address of "Offsite, City, State" (with your church's city and state) and used for various "off-site" events. Then, the actual address of the event can be added to the Event description or Instructions.
The Agenda sub-page allows elements of an event to be arranged and scheduled. Using the optional Duration, Start, and End fields, you may choose to account for each moment of the event including video rolls, announcements, and worship songs. Alternately, you may rely on the Element Title and Description fields to map your event in phases and create an overview. Each element will appear in the sub-page's grid view based on its assigned sequence.