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Station Setup

Configure a Printer

These instructions are to configure all printers.

  1. Set the printer as default.
    1. At the check-in workstation, go to the printers folder by doing the following:
      • Windows 10 & Windows 11: Click Windows Start > Settings > Settings > Devices > Printers & Scanners.
      • Other Versions: Click Windows Start > Control Panel > Printers.
    2. Right-click the label printer, and choose Set as Default Printer.
  2. Set the orientation.
    1. Right-click the label printer, and choose Set Printing Preferences.
    2. Change the orientation to Landscape.
  3. Set the paper size.
    1. Click the Advanced button.
    2. Set the paper size to the proper label media type. This is typically a five-digit label number followed by shipping. You should be able to find the label number information on the back of the label media, or alternatively in the packaging for your labels.
  4. Follow any additional steps for your printer type.

Additional Steps for Zebra Printers

Set the Zebra printer as the default printer, then follow these additional steps specific to Zebra printers.

  • You must be a local administrator to do this.
Note: If your Zebra Printer is not cutting correctly, try installing this custom installer on the machines experiencing the printing issues. After it's installed, configure your cutter using Configure Cutter: Option Three.

This step enables the Printing Defaults... button referred to in the next step.

Image displaying the Printer Properties dialog box. The Change Properties button is circled in red.

  1. In Devices & Printers, right-click the Zebra printer and select Printer Properties.
  2. Select the General tab.
  3. Click Change Properties.
    Note: If you don't see the Change Properties button, you already have administrative privileges and can set the default orientation.
    The printer properties dialog box closes and reopens with administrative privileges.

Default Orientation

In this step, you'll set the printer orientation.

Image displaying the Printing Defaults dialog box, open to the Options tab. The portrait and landscape options and size width and height fields are circled in red.

  1. In the Printing Defaults dialog box, click the Options tab.
  2. Enter your default orientation, paper format, and size settings.
  3. Click OK.

Configure Cutter: Option One

This step must be done on the Advanced Tab and will set up your printer to cut after all of the Household labels have been printed, rather than between every label.

Image displaying the Advanced tab of the Configuration dialog box.

  1. Click the Printing Defaults... button.
    The Printing Defaults dialog box opens.
  2. Select the Operation Mode tab.
  3. Select Tear off from the Mode drop-down menu. This allows the Check-In Suite to manage the cutting process.
  4. Set Offset to 0.
  5. Select Off from the Cutter Type drop-down menu.
  6. Click OK.

Configure Cutter: Option Two

If your Zebra printer properties look different than the others, these directions are for you! This step must be done on the Advanced Tab and will set up your printer to cut after all of the Household labels have been printed, rather than between every label.

Image displaying the Printer Properties dialog box. The Advanced tab and Printing Defaults buttons are outlined in red. Image displaying the Printing Defaults dialog box. The Use Printer Settings button and Tear off option are outlined in red.

  1. Go to the Advanced tab.
  2. Click the Printing Defaults... button.
    This displays the Printing Defaults dialog box.
  3. Uncheck the Use Printer Settings check box.
  4. Select the Tear Off option. This displays Check-In Suite to manage the cutting process.
  5. Click OK.
  6. Return to Check-In Suite and check in a Household that will print more than one label. The labels should be cut after the entire Household, rather than between each able. If there is a lag between printing each label, continue with the following steps.
  7. Return to the Advanced tab.
  8. Click the Printing Defaults... button. This displays the Printing Defaults dialog box.
  9. Check the Use Printer Settings check box.
  10. Click Ok.

Configure Cutter: Option Three

If you installed the custom installer, these cutter configuration instructions are for you! This will set up your printer to cut after all of the Household labels have been printed, rather than between every label.

Image displaying the Operation Mode tab of the Printing Defaults dialog box.

  1. Go to the Printer Settings tab.
  2. Select the Operation Mode tab.
  3. Set Mode to N/A.
  4. Check the Mode check box.
  5. Set Offset to N/A.
  6. Check the Offset box.
  7. Set Type to Off.
  8. Set Cut Every to N/A.
  9. Click OK.

Cutting Troubleshooting

If your cutter is not cutting, you may need to reinstall the driver from the device manager.

Note: Due to Zebra driver limitations, in order to cut, these printers require that the Print Service run on a machine with Windows 10 or 11 (print server or local machine).

In Windows 10, use the Print Management Console to access and edit printer/cutter settings rather than the Settings > Devices > Printers and Scanners panel. The Devices folder does not open with Administrative privileges by default, even if the user account is a member of Administrators.

  1. From Device Manager, right-click and choose Uninstall device.
  2. If prompted, select the Delete the driver software for this device check box, then click Uninstall.
  3. Reinstall the driver per manufacturer instructions.
  4. Set driver settings to correct label size and to Use printer settings.
  5. Select the printer again in the Check-In Kiosk settings dialog box.

Additional Steps for Dymo Printers

After setting the Dymo Printer as the default printer, follow these additional steps specific to Dymo printers.

Local Administrator

You must complete these steps as a local administrator for the settings to stick. This specifically means a local user on the machine, not a domain user.

Calibration, Sides, Sizes

  • The printers must be calibrated, as the labels likely won't print correctly until calibration is run inside printer properties.
  • If using a dual-label printer, only one side can print labels at a time. Check-In Kiosk does not have the ability to print to two different sides at the same time. When one side runs out of labels, the other side will start printing.
  • Remember the label sizes on each roll must match. You cannot have one roll with one size and the other roll be different.

Settings Applied to All Users

Ensure the correct label size is selected on the Advanced Settings tab, as this tab is what sets the correct size for all users.

Additional Steps for Brother Printers

Set a Brother printer as the default printer, and then follow these additional steps.

Local Administrator

You must complete these steps while logged in as a local administrator for the settings to stick. This specifically means a local user on the machine, not a domain user.

Print Size

Make sure the print size is set as the default for all users.
Important: If the print size does not match, the Brother printer will not print at all.

Paper Size

  • Ensure that the default printing preferences are set with the Paper Size as your exact label size.
  • Select the correct paper size by navigating to Printer Properties > Advanced > Printing Defaults > Paper Size.

The Brother QL-700 Printing Preferences screen showing the Basic tab with an option for Paper Size

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Last updated: October 29, 2024