Communicating with Pledge Donors
Learn more about communicating with your pledge donors through reports, emails, texts, and tasks.
Reports
One to communicate with donors who pledged is to run a report then take an action based on that. In the Platform, select the records, then choose one of the following reports from the Reports menu:
- Selected Pledge Letter (on the page) – Print a letter to donors who made the selected pledges. This report can be used in combination with letter templates in . You can send bulk mail letters upon pledge entry, first gift, pledge completion, and at times throughout the campaign.
- Pledge Campaign Statement Selected (on the page) – This report is similar to a donor statement, but it lists only donations made towards a pledge campaign, and it lists donations across multiple years. For that reason, this is not a statement of tax deductible donations. Only selected donors with a pledge to the campaign are listed. You can print their statements, and there are page breaks between donors.
- Select Campaign Donor Summary Export (on the page) – This report summarizes all the activity about any donor with a pledge to the selected campaign OR any donor who has given to a program associated with a selected campaign. Donors whose donations were credited to another person's pledge are also included. You can export the results of this report to Excel for further analysis or mail merging.Note: Unbatched donations do not display in this report.Note: The following are definitions for select columns in this report:
- Total Installments – The installment amount of the donor's pledge(s).
- Total Pledge – The total pledge amount of the donor's pledge(s).
- Total Active Pledge – The total of donor's pledge(s) with a status of Active.
- Pledged Giving – The giving from the donor credited to their pledge(s).
- Pledge Remainder – The remaining balance on the donor's pledge(s); total pledge(s) less pledged giving.
- Unpledged Giving – The giving from the donor to the pledge campaign's program not credited to their pledge, if this is set as the pledge campaign on the Program record.
- Total Giving – The total giving to the pledge campaign's program; pledged giving plus unpledged giving.
- % of Pledge – The percentage of the pledge fulfilled; pledged giving divided by the total pledge.
- Other Pledge Credited – The total giving where the donor is marked as the soft credit donor on another donor's gift to the pledge campaign's program.
Email & Text
Use the New Message Tool to send personalized emails or text messages to donors who have an email or mobile phone number on file. Choose a selection of pledge records from the pledge grid, then select New Message from the Tools menu.
You can include a special field for donors with a mission trip pledge. This field adds a donor-specific link in the new message that takes the donor to My Mission Trips so that they can see how they are doing in the campaign.
Tasks
If a team of people call those who make pledges, a MinistryPlatform user can assign a task to another user by opening a single pledge record and selecting New Task from the Tools menu. Or, to create multiple tasks for a single user in relation to many selected pledges, choose a selection of pledges in the pledge grid, then select New Task from the Tools menu.