At some MinistryPlatform churches, people can register online without logging in. When the registration is completed, the information the registrant provided is used to try to match the registration with a Contact record in MinistryPlatform. The system puts all that data into the payment notes field. If it can't find a matching Contact record, it temporarily assigns the payment to the Default Contact. The following scenarios assign payments to the Default Contact:

• The system cannot make an exact match with the name and either email or phone to one Contact record in the system.
• The system cannot make a match if it finds more than one Contact record matching the information provided.
• The system cannot create a Contact record if it cannot find a single match.

Be sure to reassign those payments to the correct Contact record.