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Payments Assigned to Default Contact

At some MinistryPlatform churches, individuals can register online without being required to log in. When the registration is completed, the information the registrant provided is used to try to match the registration with a Contact record in MinistryPlatform:

  • The system cannot make an exact match with the name and either email or phone to one Contact record in the system.
  • The system cannot make a match if it finds more than one Contact records matching the information provided.
  • The system cannot create a Contact record if it cannot find a single match.

In all cases, the system puts all data provided during transaction completion into the Payment "Notes" field and, if no Contact record is found, assigns that payment temporarily to the "Default Contact".

Edit a Payment

If needed, someone with access to the Payment record can edit a payment.
  1. Go to Products & Payments > Payments.
  2. Open the Payment record.
  3. Click Edit Record.
  4. Locate a Contact record based on the information provided. You can use the Add/Edit Family Tool if one is not found.
  5. Click Save.