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Households FAQ

Some frequently asked questions about Households in MinistryPlatform.

Q1: How do you handle Contact records without any family or parental information in the system (AKA "orphan contacts")?

It is best practice for every active Contact to be in a Household. For example, if a child comes to an Event and you have no information on their family, you would still create a Household record with one member in the Minor Child position. We do not recommend you put all "orphan" Contacts into one Household, as this greatly impacts system performance (especially Check-In).

Q2: Why won't my transfer of selected Household records to the Contacts page work?

On the Households page, the transfer option captures the individuals in the Care Person field, not the Contacts in each selected Household. If no selected households have a Care Person, no records transfer to the Contacts page.

Q3: We have a Household where the Head has the last name Smith. Later, we added a spouse to the Household with the last name Jones. When we search for the household, we can only find them under the name Smith. What's going on here?

Each person can have a different last name on their Contact record, but the Household only has one name. Since you initially used the person with the Smith last name to add this Household record, Smith is the Household's name. You can edit the Household Name using the Add/Edit Family Tool.

Q4: We have a Contact in a Household who has a new address. How do I change that Contact's address without changing the rest of the Household?

Move the Contact with the new address to a new Household using the Split Household Tool.

Q5: How do we handle a situation where elderly parents live with their adult children?

We recommend giving the adult children the Head of Household Position and the elderly parent the Other Adult Household Position and Individual Statement Type. Alternatively, you could have the elderly parent in their own Household as a Head of Household but use the same address as the adult children.

Q6: How do we remove a foster child from a Household?

You can use the Inactivate Tool on their record. Alternatively, you could split the household so that the foster child has their own Household.

Q7: How do we know that addresses are no longer in use?

Go to Lookup Values > Addresses, and change your View to Addresses not in use. This View shows any addresses not in use on the Households, Groups, or Locations pages. If you have customizations within your system that use addresses on other pages, this View will not take that into account. Contact your SPoCs for help to create a new view or update this one.

Q8: How do we handle Households where one spouse lives in their home and another lives in a residential facility?

Split the Household into two Households, where each is at their own actual address. Set their Marital Status to Married and connect the spouse at the residential facility to their spouse through the Other Households tab.

Q9: Is there a way to add a secondary address to a Household?

Yes. If a Household has multiple addresses (for example, college students or families with a winter and summer home), you can added a second address as Other Household. See Associate a Contact with Other Households.

Q10: How can I use the Household Source field to track newcomers from events?

Household Source is a field on the Household record that indicates how the Household heard about your church. SPoCs can edit the list of Household Sources to include specific events or outreach initiatives. You can then use this information to filter Views and reports to track the number of Households added from Events and their continued involvement in your church.