Missing Emails

If emails are sent but not showing up in the recipient inbox, they may have been bounced, blocked, flagged as spam, or subject to some other form of suppression. You can find details for these suppressions in SendGrid.

For more details, see SendGrid's Suppressions Overview. Also see our information on avoiding Spam filters.

Bounced Emails

SendGrid has a reporting feature to manage bounces, spam reports, blocks, and invalid emails.

SendGrid Notifications

Leverage SendGrid notification options to alert the sender when an email is undeliverable. There may be another email address on file that can be used.

Opt-Outs

Google Analytics

Turning on Google Analytics with SendGrid can interfere with auto-login links and password reset links. An extra query-string (starting with an ampersand, &) is appended to the URLs, causing them to not function in the Portal. This means that, while the links appear in the email that is sent, they will not direct to the correct Portal page when the recipient clicks the link.

Google Analytics adds additional parameters that look like the following: &utm_source=sendgrid.com&utm_medium=email&utm_campaign=website

Google Warning Messages

Gmail has its own email filtering and security that can cause warning messages to display when Item Notifications ("Platform Notifications" in the subject) are received at a User's email address, from the User's email address. Review your SPF/DKIM records in DNS and ensure they are correct. See Google Support resources for more information.