Check-In Setup Troubleshooting

Printing Service Notes

Once installed, you should not have to download the service on this machine for future Check-In Kiosk sessions.
The Check In Suite Print Service runs using the "Network Service" user, meaning it must use Printer defaults, not printer preferences.
If you are using Windows Home, it may be necessary to grant permissions to the "Network Service" User account to print and manage documents, located under Properties > Security.
A unique machine name is required. The service cannot be run on two machines with the same name.
The machine should be set to the correct current time. If the clock is too far in the future or the past, the Print Service will not be able to verify.

Image displaying the Local Print Service Not Found dialog box.

The Print Service install/verification feature is not available on mobile devices. See more information in the Remote Printer section.

Print Service may need to be stopped using the Services control panel on the server prior to updating.

For mismatched or outdated versions, download and reinstall the service by following the directions under the Configure Print Service section.

Image displaying the Local Print Service Version Mismatched dialog box.

The mismatched version dialog error will indicate the current Service Version and Required Version needed for program operation.

See these articles for setting up and mapping printers:

Here are some known causes for slow printing that you can address:

Downsize large images to actual size.
Convert color and grayscale images to Black and White bitmaps.
Encode and embed linked images.
Select the “Room" or “Enable Default Printer” options in the Kiosk Print Settings, rather than “Specific Printer". You do not have to use a remote printer to use these options. You can either enable the default printer or map the printer to the appropriate room.