Emails from Google
Information regarding emails about your developer accounts from Google.
For most emails from Google, the PocketPlatform team handles the necessary steps on your behalf, including those about account updates, policy updates, and new account features. There are a few that you'll need to take action on.
Action Needed Emails
- Google Account Verification
- Your organization name or address is no longer verified
- Your developer account is at risk of being closed because it's not being used
What You Need to Do
Google Account Verification:
- Legal name (shown on Google Play)
- Legal address (shown on Google Play)
- A private email address (verified using one-time password)
- Preferred locale for email communications
- Contact phone number (verified using one-time password)
- A public email address (verified using one-time password and shown on Google Play)
- A public phone number (verified using one-time password and shown on Google Play)
- Organization type: Company/business, Non-profit, Academic institution, or Government
- Organization size: 1-10, 11-50, 51-100, 101-1000, Over 1k employees
- Organization phone number
- Organization website
- Proof of business registration that confirms the current existence of the organization
- All business documents must be issued by a trustworthy authority such as a federal/state/municipal government, public institution (tax authority, securities and exchange commission, an so on), chamber of commerce, business registry, and so on.Important: Submitting unsupported documents is the primary reason for developer verification failures.
- All business documents must be issued by a trustworthy authority such as a federal/state/municipal government, public institution (tax authority, securities and exchange commission, an so on), chamber of commerce, business registry, and so on.
For more information, see this Play Console Help article: Verifying your developer account in Play Console.
Your organization name or address is no longer verified:
- If it's correct, then you'll want to update your information in Account Details for your Google developer account.
- If it's incorrect, then you'll need to submit an update request through D&B Support. The information needs to match your Google developer account information.
Your developer account is at risk of being closed because it's not being used:
Google marks developer accounts as "inactive" and queues them for closure based on the following criteria:
- The developer account was created more than a year ago.
- It has never submitted an app for review.
- The developer account was created more than a year ago.
- All published apps (including live, removed, and suspended apps) in the account have less than 1,000 combined lifetime installs.
- It has not verified their Play developer account phone number and contact email address.
- It has not used Play Console in the last 180 days.
- If you haven't done so, log in to your Google Play Console developer account, and verify your email address and phone number on the Account details page. You'll receive a confirmation email.
- Check with PocketPlatform Support for the date of your app's last update in Google Play.
Need Help?
As always, the PocketPlatform team is here to help you! Don't hesitate to reach out to your Ministry Success Manager or Implementation Specialist, and we'll do our best to answer your questions.
Note that, if you're experiencing issues with any of the actions needed for the emails you receive, it's best to reach out to Google Developer Support for assistance. Typically, they have more information on why specific criteria hasn't been met and the steps you can take to pass the requirement.