Overview

To open the page, go to Communications > Opt-out Management. The page is organized into two tabs:

• Email Opt-Outs — Everyone in your site who is currently blocked from receiving email. The count in parentheses shows the total.
• Texts Opt-Outs — Everyone in your site who is currently blocked from receiving text messages. This tab only appears if your site has an active text messaging subscription.

Each tab shows the person's name and contact information, the date they were opted out, and the reason. The Email Opt-Outs tab also shows an Opt Back In button for opt-outs that can be reversed. For those that cannot be reversed, there is no corresponding button. The Text Opt-Outs tab shows a button for emailing instructions to opt into texting.

Email and text opt-outs are separate

Opting out of email does not opt a person out of text messages, and opting out of text messages does not opt a person out of email. Each communication channel is managed on its own tab and follows its own rules.

Why someone appears here

A person lands on the Email Opt-Outs tab when their email is blocked for any reason — for example, they unsubscribed from a message, their email bounced, or the system flagged the address as undeliverable. See Email Opt-Out Reasons for the full list of reasons.

A person lands on the Texts Opt-Outs tab when they reply STOP (or another opt-out keyword) to a text from your church, or when their number is otherwise removed from your texting audience.

What you can do from this page

• Review who has opted out and when.
• Open a person's profile to see more about them.
• Opt someone back in to email — when the reason allows it.
• Send an email with a form for opting in to text messaging.
• Export the email or text opt-out list for your records.
• Export your text opt-in records, which serve as proof of consent.