View Text Opt-Outs

See everyone in your site who is currently blocked from receiving text messages, when they were opted out, why, and how to send them instructions for opting back in.

You must be an administrator.
Your site must have an active text messaging subscription. If your site is not subscribed to text messaging, the Texts Opt-Outs tab does not appear on the page.

People are added to the Texts Opt-Outs list when they reply STOP (or another opt-out keyword) to a text from your church. Use this list to confirm whether a specific person has opted out, look up the reason, or review recent opt-outs.

Click Communications > Opt-out Management.
Select the Texts Opt-Outs tab.
The number in parentheses next to the tab name shows the total number of people on the list.
Sort the list by clicking a column heading.
You can sort by:
- Contact Information — alphabetically by name
- Opt-Out Date — by when the person was opted out
- Reason — by why the person was opted out
Click the same heading again to reverse the sort order.
To see more about a person, click their name to open their profile.
To send someone email instructions for opting into texting, click the Send Opt-in Email button beside their name.
A person who opted out of texts must text START or UNSTOP to your church's texting number to opt themselves back in. This is required by law.

The list shows each person's name, photo (if available), email address, and phone number, along with the opt-out date and reason. For an explanation of every reason that can appear, see Text Opt-Out Reasons.

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View Text Opt-Outs

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