Out of Balance Troubleshooting

There are a number of reasons why your transactions become out of balance. Try these steps to correct the underlying issue.

On the Other Information tab, click Chart of Accounts > Verify COA. Once complete, check to see if that fixed the issue.
If you are still out of balance, try running the Fix process with the Reindex Tables option selected. Many times, this fixes the issue.
Still out of balance? It's time to dig in and find the issue.
1. Identify the exact amount that is causing you to be out of balance.
2. On the Transactions tab, click Accounting Overview.
3. Hover over the Amount column, and click the filter icon .
4. In the Filter grid, select the Condition of Equal to, and enter your exact amount for the Value. Click Apply.
5. Locate the transaction that may be causing the issue.
Here are some other tips to narrow down the issue:
- Were you in balance the prior month?
- If so, was anything (like distributions) changed in the prior month?
- If you're running a balance sheet by department, check out Department Out of Balance.
If you're having bank reconciliation issues, try these steps:
1. See if you've made any changes since the last time you reconciled.
2. Run the Fix process to verify that all debits/credits match up, and see if any distributions were changed.
3. See if the amount you are off by is in the Accounting Overview. If you don't see that amount, double check that nothing was changed or voided in the prior month.
4. Verify in your Data folder for the prior month that you reconciled and were in balance.
5. See if you recently closed the month or fiscal year.

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