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Reversing Payments

Remove a Discount

Occasionally, you may need to remove a product discount that was accidentally applied during registration. Accidents happen! Here's what you can do.
  1. In the navigation menu, click Products & Payments > Invoices.
  2. Open the invoice record.
  3. Click the Invoice Detail tab.
  4. Click the line item with the discount.
  5. Click Edit Record.
  6. Change the Line Total to $0.
  7. Click Save.
  8. Return to the Invoices page and select the invoice.
  9. Click Reports > Selected Invoice Printout to run the report.
  10. Send the payment history link to the person to have them pay the remaining balance.
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Last updated: March 14, 2025