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Contact Relationships

  • You can use Relationships to indicate people's connections with one another – from marital and parental to mentoring and any other connections you want to track.
  • When you create a Relationship on one Contact record, the database trigger automatically creates the reciprocal relationship on the related Contact record if a reciprocal relationship exists.

Available Relationships

You have control over available Relationships. A SPoC can add new Relationship options in System Lookups > Relationships. When you add Relationships, it's best to make them gender-neutral (for example, "Sibling Of" is better than "Brother Of/Sister Of"); you can infer the gender based on the Contact.

Add a Relationship

When adding Relationships, you should be able to "read down" the fields. For example, Jane Dow (Contact) is the Parent Of (Relationship) Jimmy Dow (Related).
Note: As an alternate option, you can edit or end Relationships in People Lists > Contact Relationships.
  1. On the Contacts page, open one of the Contact records.
  2. Click the Relationships Sub-Page.
  3. Click New and complete the appropriate fields:
    1. Relationship: The type of Relationship the two Contacts have in common.
    2. Related: The second Contact in the Relationship.
    3. Start Date: The date the Relationship began or someone entered it into the system.
    4. End Date: Leave blank if the Relationship is current, or enter a date here if the Relationship ended.
    5. Optional: Notes: Enter Notes about the Relationship.
    6. Triggered By: This is a read-only field that the system uses to trigger updates on the reciprocal record when someone makes changes.
  4. Click Save.
If you need a reciprocal Relationship for this Relationship, a trigger automatically creates one on the related Contact's record.

End a Relationship

You can end a Relationship between Contact records.
Note: As an alternate option, you can edit or end Relationships in People Lists > Contact Relationships.
  1. On the Contacts page, open one of the Contact records.
  2. Click the Relationships tab.
  3. Click the appropriate Relationship.
  4. Click Edit, and add a date in the End Date field.
  5. Click Save.
  6. Repeat these steps for the other Contact in the Relationship.
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