What would you like to know more about?

Email Template Configuration Settings

You can edit the following configuration settings in the Platform to control various aspects of the email templates used for Need Connect.

CLOUDAPPS, ProviderConfirmationEmailTemplateId
Set the ID value of the Message Template to send to the provider after they indicated that they can help.
CLOUDAPPS, RequesterConfirmationEmailTemplateId
Set the ID value of the Message Template to send to the requester after they indicated that they need help.
CLOUDAPPS, ProviderAssignmentEmailTemplateId
Set the ID value of the Message Template to send to the provider after they're assigned a requester, including a link to assignment board.
CLOUDAPPS, NeedAssignedEmailTemplateId
Set the ID value of the Message Template to send to the requester after you assigned their need to a provider, including a link to cancel.