Email Template Configuration Settings
You can edit the following configuration settings in the Platform to control various aspects of the email templates used for Need Connect.
- CLOUDAPPS, ProviderConfirmationEmailTemplateId
- Set the ID value of the Message Template to send to the provider after they indicated that they can help.
- CLOUDAPPS, RequesterConfirmationEmailTemplateId
- Set the ID value of the Message Template to send to the requester after they indicated that they need help.
- CLOUDAPPS, ProviderAssignmentEmailTemplateId
- Set the ID value of the Message Template to send to the provider after they're assigned a requester, including a link to assignment board.
- CLOUDAPPS, NeedAssignedEmailTemplateId
- Set the ID value of the Message Template to send to the requester after you assigned their need to a provider, including a link to cancel.