Products & Options FAQ
This FAQ provides answers to common questions about managing products and options for events, including creating a wait list, pricing configurations, promo code applications, and registration details.
- Create a Product for the event with a $0 Base Price.
- Set up a Product Option Group for the product called "Registration Type" that is required and mutually exclusive.
- Include the following Product Options:
- Option 1: "Adult" - $20
- Option 2: "Child" - $20
- Option 3: "Adult Waiting List" - $0
- Option 4: "Child Waiting List" - $0
Product Options do not change the "free" text because many times Product Options are optional. For example, the Bible study is free, but childcare is $10 for up to two kids or $20 for three or more kids.
Also, you can change your Product setup so that there is a Base Price and then the Product Options are additional amounts. For example, the conference is $50 for everyone with an option to add a $10 lunch. Additionally, consider using promo codes.
Lastly, SPoCs can change the FreeAmountText configuration setting to change what the "Free!" text displays.
To give someone paying offline credit for a Promo Code, you could do one of the following. This example uses a $30 Event with a $5 promo code.
- Use the Add A Payment Tool to mark the person to owe $30 and paid $25. Once complete, edit the related Invoice Detail and Payment Detail records to change the amount owed to $25 and Paid in Full. This way is simple, but you wouldn't be able to tell that you used the promo code.
- Use the Add A Payment Tool to mark the person to owe $30 and paid $25. Once complete, edit the related Invoice Detail and Payment Detail records to add the promo code line item and adjust any total as needed. This way is more steps, but you can see that you used the promo code.
- Use the Add A Payment Tool to process their payment of $25. Then, use the Add A Payment Tool to process the remaining balance of $5 and select the payment method of "internal/scholarship" or "adjustment" with the church as the Payer.
Yes. The deposit feature is currently only for the base price. You should not manually add Products Options to an Invoice after registration and pay them using My Purchase History because this will cause errors.
The Days Out to Hide field is based on the Event's Start Date. The day before the event start date is considered day one when counting the number of days. To disable your early bird discount ten days before your event starts, enter 10. Time is not considered when calculating the date to hide.
For example, the Event Start Date is 12/31/2019 and you need to disable the Option Price on 12/20/19. Count backwards from, but don't include, the event start date to 12/20/19. This is 11 days. Count 12/30 as 1, 12/29 as 2, and so on. There are outside resources that can help calculate the number of days between two dates. For a View example that displays calculated expiration dates, see Expiring Product Option Prices.
Yes! You can create a Product with a base price of $0. Then, you would create a Product Option Group with the various ticket price or block levels as the Product Option Prices.
Yes! Set the Max Quantity field to 1 and the Quantity Allowed field to 1.
No. The system is designed specifically for Events. There is no way to sell a Product that is not part of an Event.
No. You should name each one of the Product Option Prices something unique.
Yes, you can change the Base Price of a product and it will not affect previously registered event participant invoices.