What would you like to know more about?

Children's Ministry FAQ

Answers to common questions regarding children's ministry, including secure check-in procedures, event registration, handling special family situations, and promotion processes.

Q1: How do I ensure that children receive a secure name tag?

To receive a secure name tag, children must be in a Group where Secure Check-In is set to Yes AND they have a Group Role with the type of Participant.

Q2: What is the best way to register children for an event where they will check in?

We recommend you add children to a Group when they register. Then, create a new Event and associate the Group directly to the Event or through the Program. This will check the children into that Event.

Q3: How do I handle Check-In for kids of divorced Parents?

Typically, kids are in the Household of the appropriate parent based on the divorce agreement and/or communication preferences. Then, the other parent's Household is listed in the Other Households tab on the Contact record. During Check-In, the child displays when you search for either Household. The Household you check the child in under affects any parent-related information on the child's name tag.

Q4: How exactly does the promotion work, technically speaking?

The promotion updates the child's existing Group Participant record. The Group ID updates from the old Group to the new Group record. If you prefer to end-date the child's Group and create a new Group record, an administrator can change the SERVICES, WeeklyPromotionsByUpdate configuration setting to No.

Q5: I have a child that did not promote even though they have a date of birth listed. What might cause this? I know the routine is running and promoting others.

If the child is 12 months older than the Age in Months to Promote value, the routine ignores the child. This indicates someone may have put the child into the system with the wrong date of birth. Review them and edit appropriately.