Children's Ministry FAQ
Answers to common questions regarding children's ministry, including secure check-in procedures, event registration, handling special family situations, and promotion processes.
To receive a secure name tag, children must be in a Group where Secure Check-In is set to Yes AND they have a Group Role with the type of Participant.
We recommend you add children to a Group when they register. Then, create a new Event and associate the Group directly to the Event or through the Program. This will check the children into that Event.
Typically, kids are in the Household of the appropriate parent based on the divorce agreement and/or communication preferences. Then, the other parent's Household is listed in the Other Households tab on the Contact record. During Check-In, the child displays when you search for either Household. The Household you check the child in under affects any parent-related information on the child's name tag.
The promotion updates the child's existing Group Participant record. The Group ID updates from the old Group to the new Group record. If you prefer to end-date the child's Group and create a new Group record, an administrator can change the SERVICES, WeeklyPromotionsByUpdate configuration setting to No.
If the child is 12 months older than the Age in Months to Promote value, the routine ignores the child. This indicates someone may have put the child into the system with the wrong date of birth. Review them and edit appropriately.