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Modifying Recurring Donations

Donor Cancels Online Recurring Donation

At any time, a donor can cancel a recurring ARB subscription through the My Giving widget. When they do so, the ARB is canceled in Authorize.NET and future un-batched donations are deleted from MinistryPlatform.

Donor Requests a Change to a Recurring Donation

Should a donor contact the church office and request a change to the online donation, that donor should be instructed to cancel their current recurring donation and create a new one. This can be accomplished by the donor logging in to the My Giving widget and clicking Cancel. They can then go to your online giving page and set up a new recurring gift.

Send a Donor the Link to My Giving

  1. Select the donor or donation.
  2. View currently selected (ensure they are the only donor selected).
  3. Click Tools > New Message.
  4. Complete the subject.
  5. Create a message with instructions for the donor and add the My Giving snippet.
    1. If needed, you can hold the Ctrl key while clicking the link to allow you to access the donor's account and cancel the recurring gift for them.
    2. Alternatively, a staff person with appropriate rights can use the Impersonate Portal User Tool to allow a staff member to view the donor's Portal account and cancel the giving for them.