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Modifying Recurring Donations

Donor Cancels Online Recurring Donation

At any time, a donor can cancel a recurring ARB subscription through the My Giving widget. When they do so, the ARB is canceled in Authorize.Net and future unbatched donations are deleted from MinistryPlatform.

Donor Requests a Change to a Recurring Donation

If a donor contact the church office and request a change to the online donation, instruct that donor to cancel their current recurring donation and create a new one. To do this, the donor can log in to the My Giving widget and click Cancel. They can then go to your online giving page and set up a new recurring gift.

Send a Donor the Link to My Giving

  1. Select the donor or donation.
    • To select the donor, go to Contributions > Donors , click the donor, and click the Donations tab. From here, you can select their donation(s).
    • To select the donation, go to Contributions > Donations and select the donation.
  2. Select the Current/Unsaved Selection and ensure they're the only person or donation you selected.
  3. Click Tools > New Message.
  4. Enter the subject.
  5. Create a message with instructions for the donor and add the My Giving snippet.
    • If needed, you can hold the Ctrl key while clicking the link to access the donor's account and cancel the recurring gift for them.
    • Alternatively, a staff person with appropriate rights can use the Impersonate Portal User Tool to allow a staff member to view the donor's Portal account and cancel the giving for them.