FastPass and Check-In
When people attend events, you might want them to check in to collect information on participant engagement. PocketPlatform puts check-in right in people's hands.
Note: To leverage check-in, you'll need scanners that can read phone screens. While bar code scanners will work if you're not using FastPass, scanners that can read QR codes will work for both.
FastPass
If configured, a FastPass card displays on your users' dashboards during check-in events.
Note: You can customize the graphic for FastPass (to match your branding, for example) as long as you're not using the old stored procedure approach for recipe management. Contact Support and provide the image you want to use!
- App users see the FastPass option if one of the following is true:
- They have an Event Participant record associated with an event that allows check-in and FastPass.
- They have a Group Participant record in a group that has an Event/Room assignment for an event that allows check-in and FastPass.
- FastPass honors the Congregation/Parish, so app users only see relevant events based on their selected campus or parish.
- When selected, users are presented with their household check-in options so they can check in on their device. The Start Time, Event Title, and Group Name display so users know what they are checking in for.
- When an individual checks in on their phone, an Event Participant record with the Participant Type "Registered" is created.
- When the QR code is scanned, relevant name tags automatically print and the Participant Type is updated to "Attended".
- FastPass honors the Check-in window on the Event record, as defined by the Early Check-in and Late Check-in Periods. So if the Early Check-in Period is 30 minutes and the Late Check-in Period is 10 minutes, FastPass will become available 30 minutes before the start of the Event and stay visible until 10 minutes after the start of the Event.
Configure FastPass
Want to get FastPass up and running? Contact Support and we'll enable it for you!
Tip: Make sure you have QR code reading scanners ready to go. Once FastPass is enabled, both check-in options will present QR codes.
FastPass only displays on the Dashboard when there is a Check-In Event, so make sure of the following:
- Check-In and FastPass are enabled for your event. On the Event record, set both Allow Check-in and Allow Fastpass to Yes.
- People are in groups associated with the event, or people have an Event Participant record for the event.
- The early and late check-in times are set. If FastPass isn't displaying on your dashboard soon enough or is disappearing too early, adjust these times.