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Issue Refunds to Participants

Admins can issue total or partial refunds for payments from participants.

  • You must be a Go Method admin to do this.
  • You must be a ChMS system admin to do this.
  1. In the top menu, click Events > My Events.
  2. Select the event the participant you want to refund funds to is attending.
  3. In the left menu, click Team Members > View Team Members.
  4. Select a participant to issue a refund towards.
  5. Click the Funding tab.
  6. Click the line item you want to refund.
    The funding options drop-down buttons.
    The funding options drop-down menu appears.
  7. Click Issue a Refund.
  8. Select Refund total amount or Issue a partial refund.
    Note: If the payment you are refunding was made through another ChMS, you will be redirected to that ChMS to continue refunding.
    1. If you select Issue a partial refund, you can set the refunded amount.
      The Refund Payment pop-up screen.
  9. Once complete, click Yes, Refund Payment.