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Issue Refunds to Donors

Admins can issue total or partial refunds to donors.

  • You must be a Go Method admin to do this.
  • You must be a ChMS system admin to do this.
  1. In the top menu, click Events > My Events.
  2. Select the event with the donations you want to refund.
  3. In the left menu, click Funding.
  4. Click on the name of the donor you want to refund.
  5. From the drop-down list, click Issue a Refund.
    The funding options drop-down buttons.
  6. Select Refund Total Amount or Issue a Partial Refund.
    Note: If the donation was made in a ChMS, you will be prompted to log in to that ChMS to initiate refunds.
    1. If you select Issue a Partial Refund enter an amount to refund.
      The Refund Payment page.
  7. Once finished, click Yes, Refund Payment.