Initiate a refund for payments made in Go Method.

1. Go to Events > My Events.
2. Click on the event that contains the donation you want to refund.
3. On the left menu, click Team Members > View Team Members.
4. Click on the participant that has the donation you want to refund.
5. Click the Funding tab.
6. Click on the line item.
   CAUTION: If the donation was made to the trip and not a participant, you must open a support ticket with us to refund/remove that donation.
   
   The line item funding options drop-down buttons display.
7. For payments and donations processed through the platform, click Issue a Refund to initiate a refund back to the original donor or participant. This refund goes back to the same card or bank account that they paid from through your payment processor, and it will be processed in the time line outlined by your merchant provider.
   Note: If you prefer to issue a refund to the donor or participant using a check directly from your organization, click Remove Donation rather than Issue a Refund.