• Frequency: Every 15 minutes, depending on how you set up your individual schedule during Implementation. Some are set to run from 8 AM to 6 PM daily from Sunday to Saturday, while others may run 24 hours. To check this schedule on your server or to change the schedule, contact Support.
• Recipients: Any Contact with Form Response and with the Notification Sent field set to No or Undefined.
• From/Reply To: The Form's Primary Contact. If the Primary Contact does not have a valid email address or their email address is outside your domain (for example, they don't have a church-issued email address), the email address in the From field on the Message Template is used. If the Template's From field is invalid or outside your domain, it uses mpsupport@acst.com. We recommend you update the Email Address on the Template.
• Contents: A Form-specific email giving respondents additional information about the Form.
• How to Stop: Remove the message from Response Message in the Custom Form record.
• Method for Sending: MinistryPlatform.
• Logging in Messages: Recipients are logged. The Form Response record's Notification Sent field is set to Yes.
• Configuration Settings: None.
• Merge Fields Supported:
  • Subject: [Nickname], [Form_Title].
  • Body: [Nickname], [First_Name], [Last_Name], [Email_Address], [Mobile_Phone], [Form_Title].
    Note: If the individual enters something in the Form Response First Name field, it uses that name instead of what's entered the [Nickname] and [First Name] fields. If there is no Form Response First Name, it uses the Contact's Nickname.

• Initial Configuration: Create a message and set it as the Response Message on the Form record.
• Optional Configuration: None.
  Note: You can use the email used to respond on the Portal. You can find this email in the Response record in the Email field (under website submission). It doesn't matter how the respondent was added to the Form. They will receive this email if they have an email on file.

Custom Form Fields

When you create your Form, you can set up response emails using the following fields:

• Response Message: Use this field to set an email to send to a respondent no matter how a person is added to an Form. As long as there is a Response, they receive an email with this message.

Form Response Fields

• Notification Sent: This field tracks if the response email was sent.

Other Notes

• Message Templates: You can use the same Message template for various Forms. Each Form does not need its own Message Template.
  • You do not have to use a template to send the Message.
  • You can send links to publicly downloadable files.
• Default Contact: If you assign the Form Response to Default Contact, the message sends to the email provided in the Email field (under website submission) of the Response record.
• No Email: Messages only send if there is an email in the Respondent's Contact record. If there is no email in the Contact record, the email does not send to that Contact.

Troubleshooting

If your Form Response Notification doesn't send, try the following:

• Submission Time: Did you submit the record within the past seven days?
• Notification Sent: Is the Notification Sent field on the Response set to No? This field must be set to No to send.
• Response Message: Did you enter the appropriate message in the Form's Response Message field? This doesn't need to be a template.
• Response record Email: Is the Email on the Response record a valid email address? Is the Response connected to the correct Contact? There must be a valid email address in the Response record or the connected Contact record to send.
• Standalone Form: Is the Form associated with an Event, Pledge Campaign, or Opportunity? If so, the notification does not send.
• DBMail: Send a test email from the server to verify that DBMail is working.
• Email Provider: Verify that your email provider does not have any issues, errors, or bounce.
• SPAM: Has the recipient checked their SPAM folder?