Care Case Notification
- Frequency: Daily, if there are Care Cases to include in the content (see below) and there are Users with Care Case Security Roles.
- Recipients: Contacts of users with Care Life Case Administrator or Care Life Case Manager security roles.
- From/Reply To: Based on From and Reply To values set in the Message Template. If the template is blank, it comes from Support.
- Contents:
- New (created)
- Updated (Description field only)
- Closed (End Dated)
- Care Cases that occurred in the last 24 hours.
- Any Hospital Care Case Type that is currently open or was created, had the description updated, or was end-dated in the last 24 hours.
- How to Stop: Set the SERVICES, CareCaseNotificationTemplateID configuration setting to 0 (zero) to turn off Care Case Notifications.
- Method for Sending: Platform.
- Logging in Messages: None.
- Configuration Settings: The SERVICES, CareCaseNotificationTemplateID configuration setting specifies which template to use for notifications.
- Merge Fields Supported:
- Subject: [Current_Date].
- Body: [New_List], [Updated_List], [Closed_List], [Hospital_List].
- Initial Configuration: None.
- Optional Configuration: Modify the message as needed.