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Participants FAQ

Common questions regarding Participants or Members in MinistryPlatform.

Q1: A Contact is connected to two Participant records. How do we fix this?

We intentionally removed the delete tool from the Participants page so no one accidentally deletes a Participant record. To handle this situation, use the Combine Contacts Tool to remove a Participant from the Contact record.

Q2: A Participant record inadvertently created a Company. How should it be removed?

A SPoC can delete a Company's Participant record.

Q3: Participant records were end-dated but now they attend our church again. What should I do?

Usually, when someone stops attending your church, it affects many areas of the system. Follow the steps below to determine what areas you need to update:

  1. Select the Participants.
  2. Mass assign them to the appropriate Participant Type and remove the participant end date.
  3. Transfer the records to the Contacts page.
  4. Mass update the Contact Status to the appropriate status.
  5. Add the Contacts to any appropriate publications.
  6. If appropriate, add them to any Groups (especially Age or Grade Groups used for check-in).
Q4: How can we track a child's grade if they are not in an Age or Grade Group?

While Age and Grade Groups primarily track which grade a child is in, you can also use the HS Graduation Year field on the contacts table. You can create a cheat sheet that displays which graduation year corresponds to which grade. You can also create Views to update yearly that display high school Contacts (for example, Graduation Years 2021-2024).

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