Service for Account Verification Texts
Only planning to send authentication texts from the Platform? Try our free texting service for account verification!
This service handles all multi-factor authentication (MFA) texts for you. That means, no third-party setup is required. You just enable the service and start using it.
Which texts are sent through this service?
- Multi-factor Authentication – When someone logs in to MinistryPlatform or PocketPlatform, they receive a text with a numeric code to authenticate their login (if you've enabled multi-factor authentication).
- One-time Code – When someone clicks Get One-time Code on the Log In screen, they receive a text with a numeric code so they can log in.
- Account Recovery – When someone clicks Forgot your password? on the Log In screen, they receive a text with a numeric code to reset their password.
- Account Creation – When someone clicks Create an account on the Log In screen, they receive a text with a numeric code to verify their account.
Are there any requirements or charges for this service?
To use the service, you must be based in the United States. You will not be charged for the SMS number or the texting volume of account verification texts.
What if I already have a Twilio account?
If you already have texting set up, you can still use our service for authentication texts. All other texts will be sent from your outbound SMS number. Or, you can continue using your number to send all texts from MinistryPlatform. You may do this if you prefer to have all texts sent from your Twilio phone number. In this case, you don't need to do anything. The Global MFA Secure Key record has Enabled set to No by default.
Can I customize the phone number or wording that account verification texts show?
No. The phone number displays as our company's managed number, which is 1-888-292-4051. You cannot port over your phone number to use for this service. The text message wording must comply with Twilio requirements. All account verification texts use clear, direct language and include your church/organization name. For example:
Enable Texting Service for Account Verification
- You must be based in the United States to use this service.
Once the service is enabled, it's ready to use! The next time your system sends a text related to account verification (that is, the Communication Type is GlobalMFA), it will be sent using our service. Our service has a high throughput, so these important texts are delivered quickly.
Any text messages unrelated to account verification will still be sent using your Twilio account, if applicable.
People who receive texts can opt out at any time.