Self-Service

• An authenticated user can update their own subscription status to a Publication via the My Subscriptions Widget.
• Unauthenticated users can quickly subscribe to (but not unsubscribe from) a Publication using the Subscribe to Publication Widget.
• Users can unsubscribe from a Publication using the One-Click Unsubscribe Widget.

One Contact at a Time

If you have just one person who needs their subscription status updated, you have a couple of options:

• Open their Contact Record, and click the Subscriptions tab.
  • To add a subscription, click New Subscription, select the Publication, and set Unsubscribed to No.
  • To end a subscription, open the Publication to remove, click Edit Record, and set Unsubscribed to Yes.

• Go to Communications > All Subscriptions.

  • To add a subscription, click New Subscription, select the Contact and Publication, and set Unsubscribed to No.
  • To end one or more subscriptions, search for the individual's name, select the Publication(s) to unsubscribe from, select Assign from the Actions menu, select Unsubscribed and set it to Yes, then click Assign.

Automatically Based on System Data

We have an Automatic Publication Subscriptions Routine available to create Subscriptions automatically. See Ready-Made Solutions for more information.

Through Inactivation

The Inactivate Tool provides the option to unsubscribe selected records from all the Publications they're subscribed to. We recommend that you use this tool only when you actually want to inactivate their entire record. For example, don't use this tool as a way to just unsubscribe people from Publications.