home

Realm

RealmRealm AccountingMinistryPlatformeGivingPDSACSConnectShepherdGrowth MethodHeadMasterRefresh WebsitesTrust CenterGo MethodMissionInsite
RealmRealm AccountingMinistryPlatformeGivingPDSACSConnectShepherdGrowth MethodHeadMasterRefresh WebsitesTrust CenterGo MethodMissionInsite

What would you like to know more about?

Show Contents

Show Page Sections

thumbnailRealm

Giving

Check Scanning

A scanner can enter your checks into Realm so you don't have to.

Check scanning decreases the time your staff or volunteers spend recording gift details. It also saves a color photo of each check scanned, reducing the amount of paper you have to keep up with.

Scan multiple checks at once to automatically match gifts with your contributors. Confidence indicators alert you if a check's readability wasn't clear. You can always review and edit what was scanned.

Check scanning works with the four supported scanners listed on this page and operates on Windows computers only. Refer to your check scanner's manual for any additional information on how to use it. If Windows throws an error after you install your scanner, attempt to scan on another PC. If that doesn't work, check with the Microsoft community, and search your error for a possible solution.

Note:

We cannot provide support for other software that uses the same check scanner as Realm. Our troubleshooting steps for Realm may remove programs or folders associated with the scanner, and we cannot ensure other software will work. Due to this, we recommend you only use one software and one check scanner per PC to avoid interference between software and hardware.

System Requirements

  • Windows computers only

Supported Check Scanners

See Compatible Products for a complete list of supported scanners. Make sure Realm is listed as a Compatible Software Product.

Set up Check Scanning

Activate your check scanner and install the Realm Hardware Utility.

  • You must be an administrator to perform this task. See Responsibilities for more information.
  1. In the top-left corner, click your ministry hub then Realm. Then click Settings > Additional Features.
  2. Click Add next to the Check Scanning feature.
  3. Plug in the scanner's power cable and turn on your Realm supported scanner.
  4. Connect the scanner to your computer through the USB cable and port.
  5. In Realm, select On to activate check scanning.
  6. Click Download.
    The Realm Hardware Utility downloads to your computer.
  7. Once the download is complete, locate the file and run it to begin the installation process.
  8. Click Browse and select the folder location for the Realm Hardware Utility, then click Next.
  9. Select any additional tasks you want to run. Then, click Next.
  10. Review your settings, then click Install.
  11. When installation is complete, click Finish.

Check Scanning Troubleshooting

Troubleshoot any errors that may display when you scan checks.

ProblemPossible Causes
No Scanner FoundThis message displays if the computer does not recognize the connection with your scanner.
  • Check to see if your scanner is plugged in, powered on, and connected to the computer through the USB port.
  • Make sure the blue light on the scanner is on.
  • Confirm that you have installed the Realm Hardware Utility.
Scanner JamPaper did not feed correctly and has caused the scanner to jam.
  • If checks are jammed in the scanner, open the Maintenance cover and remove the jammed check(s).
  • Once the check has been removed, close the cover doors.
  • If the blue light on the scanner is still blinking, open and close all maintenance covers. If the blue light on the scanner still blinks, reboot the scanner.
Couldn't Connect
  • Confirm that you have installed the Realm Hardware Utility.
  • Check that the program is running.
  • Restart your computer if the scanner still isn't connecting.
Double Feed ErrorTwo checks entered the scanner at the same time.
  • Remove those checks and re-scan them.

Need help?

Support is available Monday – Thursday, 9:00 a.m. – 7:00 p.m. EST/EDT, and Friday, 9:00 a.m – 5:00 p.m. EST/EDT.

Below your ministry hub, click Support. Fill out and submit the email form in the center of the page. Or, click the question mark icon in Realm to chat with a support team member through the ACS Technologies Assistant.

Realm

Last updated: October 29, 2024

Related Articles: