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Email History

View Email Statistics from Email History

View an email's statistics from email history.

Using the email history, you can view statistics about each email. These statistics include a list of people who don't have an email address on their profile, people who successfully received the email, people who didn't receive the email because it bounced, and people who are unsubscribed from emails. You can also download a .csv of the list of individuals in each section.

For more information about bounced emails or other email issues, see Email Troubleshooting.

Note: If emails are bouncing because an address is marked as abusive, spam, or unsubscribed, please contact Support with a list of the affected email addresses.
  1. In the top-left corner, click your ministry hub then Realm. Then click Communications > My Communications.
  2. Click the subject of the email to view statistics for that email.
  3. Click the number under the statistic category to see the individuals in that category. For example, to see which individuals didn't receive the email because they don't have an email address on their profile, click the number under the Missing Emails category.
  4. To download a .csv file with a list of the individuals in the category, click the Download .csv button.
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Last updated: August 21, 2024