Track Interactions with People You can interact with families, individuals, and personnel in your parish through:Letters and emailsPhone callsVisits Locate the appropriate record.In the navigation pane, click Letters, Visits, Etc.Click the add icon , and enter information about the interaction. Note: You can enter up to 30 characters in each field.Here are some examples of what you can enter in the Description field: "Thank You Letter", "Follow Up Phone Call", or "Hospital Visit".The Type field uses entries from the Letter Types keyword list. Click Save.