Cleaning

We recommend you clean your scanner regularly using canned air or other scanner-approved cleaning products. Clean the scanner (particularly the rollers) to help prevent it from grabbing multiple checks at once.

Adjust Thickness

Use the knob on the side of the scanner to change the allowance of document thickness in the scanner back and forth. If it's set for a thick document, it is more likely to double feed.

Endorse Checks

For physical endorsement, select supported Canon models with print capabilities supported by the Scan Service.

Endorsement text precedes image capture, making the endorsement visible on image Check_Back.

• Sample Endorsement Text: "Deposit Only Acct #10078076 Grace Church"

Double Feed

Canon's double feed detection stops scanning for double feeds, misfeeds, and jams. However, when you use the BMT, this feature is only active for the "Checks Only" scan option. The BMT disables double feed detection for "Checks+Envelopes" and "Envelopes Only" scan options because envelopes, being two layers, are always read by the scanner as a double feed.

Otherwise, if you are getting invalid warnings of "double feed", try one of the following methods (availability might vary based on model):

• Adjust the Separation Roller Gap.
• Turn off Separation Mode.
• Turn off the Double Feed Detection.

Manuals

For more information about Canon scanner settings, see the appropriate Canon Manual.

• CR 50/80
• CR 135/190