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PocketPlatform - Releasing July 2026

We revamped the Chat feature!

star icon indicating a featured enhancement Chat with Audiences

  • The PocketPlatform Chat now extends beyond groups. You can set up and manage dedicated chat conversations based on audiences. For example, you might have a chat for this month's Food Pantry Volunteers or a chat for Parents of Middle School Kids. Of course, groups can have their own conversations as long as you set up an audience for each one. (We'll set up audiences for your current groups!)

  • Audience conversations: There's a new All Conversations screen in PocketPlatform where app users can see the chats they're part of. There's one conversation per audience, and all members can participate equally.

    Example showing a chat conversation between praise band audience members

  • Moderating messages: PocketPlatform admins can now moderate chat conversations. When needed, you can hide a message from everyone in the conversation. To do this in the app, press and hold the message to moderate until you see the popup. To do this within MinistryPlatform, go to Audience Chat, launch the tool, then select the message(s) for moderation. You can also view all conversations under PocketPlatform > Chat Message Log.

    In the AppIn MinstryPlatform
    Example showing the popup you see when moderating a chat message that says, "Moderating this message will hide its content from everyone in the conversation. You can restore it later." with buttons for Moderate and CancelExample showing the Audience Chat page in MinistryPlatform with a separate popup for the chat conversation where you can select messages to moderate
  • What about our existing group chats? Don't worry, we'll migrate all group chats by automatically creating audiences for your groups. It will be a seamless transition!

  • Already thinking of who might need a conversation? You can go ahead and set up any audiences that should have a chat channel. See Audiences for details and steps. We're working on updating the Chat help topics, so check back later for more information.

Quick Give for MP eGiving

  • If you integrate with MP eGiving, there's a new giving recipe you can add to your app dashboard. It prompts logged-in users who do not regularly give to re-engage. For more information, see Quick Give in PocketPlatform.

    Example showing the dashboard with a card that has the title "Continue in Generosity", the message "You often give $200.00 to the General Fund. Would you like to give again to help expand your Kingdom impact?", and the button "Give $200.00", along with the MP eGiving form that displays the automatically filled-in program and amount and other gift details

Reminders

  • Are you more of a visual learner? Check out our video library for MinistryPlatform! You can submit video topics that you'd like to see next. Check it out and let us know what you think!
  • Support Hours: Support is available Monday-Friday, 9:00 a.m. – 5:00 p.m. EST/EDT. If you submit a case outside of these hours, including on a holiday, the case will be reviewed at the start of the next business day. If your concern cannot wait, you can call 843-413-8400 and leave a voicemail. We are notified and will work to assist you. Hourly rates may apply for off-hours assistance. For all the details, see Support Hours & Holidays.