The Attendee Message notification sends to event participants marked as attended or confirmed after the event ends and within the past seven days of the event's end date.

• Frequency: Every 15 minutes within seven days of the event end date.
• Recipients: Any event participant with a status of 03-Attended or 04-Confirmed with the Attendee Message Sent field set to No or left blank and the event was in the last seven days. If you selected Send to Heads and the registrant is not a head of household, the attendee and their household's head of household contacts receive the message. If the attendee is a head of household, only they receive the message.
• From/Reply To: The event primary contact. If the primary contact does not have a valid email address or their email address is outside your domain (for example, they don't have a church-issued email address), the notification uses the email address in the message template's From field. If the template's From field is invalid or outside your domain, it uses mpsupport@acst.com. We recommend you update the email address on the template.
• Contents: An event-specific email giving attendees additional post-event information or follow-up (for example, presentation links, surveys, and so on).
• How to Stop: Remove the message from the event record's Attendee Message field.
• Method for Sending: MinistryPlatform.
• Logging in Messages: The template message is copied. Recipients are logged. The event participant record's Attendee Message Sent field is set to Yes.
• Configuration Settings: None.
• Merge Fields Supported:
  • Subject & Body: [Nickname] and [Event_Title].
  • Body Only: [Notes], [Email_Address], [Mobile_Phone], [Event_Title], [Meeting_Instructions], [Congregation_Name], [Location_Name], and [Event_Start_Date].
• Initial Configuration: Create a message and set it in the Attendee Message field on the event record.
• Optional Configuration: None.
• Notes: If the participant used an email to register online, the notification sends to that email. The email is then stored in the event participant notes.
  Note: It doesn't matter how the registrant was added to the event. They will be sent this email if there is an email on file.

Event Series

• Each event is separate and each event can have its own attendee message.
• An attendee message sends for each event in the series with an attendee message set on the specific event record.
• If people can register on any event in a series, set the Register Into Series field to Yes, and you don't want to send multiple attendee messages, set the Attendee Message field on the last event in the series.

Message Templates

• You can use the same message template for various events. You don't need to have a separate message template for each event, but you can if you want to.
• You do not need to use a template to send the message.
• You can't send attachments with the message.
• You can send links to publicly downloadable files.

Recent Events Only

• Messages do not send for events that ended more than seven days in the past. If you add a participant more than seven days after the event's end date, MinistryPlatform does not send an attendee message to that participant.

Event Primary Contact

• Messages do not send if the primary contact does not have an email address.

Default Contact

• If the attendee is the default contact record, the message sends to the email they provided during registration. This displays in the Notes field of the event participant record when there is information in the Email and Address1 fields.
• If the Send to Heads fields is set to Yes and the event participant record is the default contact, the system can't identify a head of household, so it doesn't send a head of household email.
• We recommend reviewing and cleaning up and clearing out the 1. Reassign Participant view on the Event Participant page daily. Or, in the event record, set the Force Login field to Yes to require registrants to log in to register and reduce records assigned to the default contacts.

No Email

• Messages do not send unless there is an email entered in the event participant's contact record. If the attendee did not provide an email during registration, they will not receive a message.