Can't Log In? Start Here.
Are you having trouble signing in to Realm? Here are some solutions.
Do you have an account?
If you have no account, go to your church's login page and set one up, or call and ask for an invitation.
If you receive an invite email, respond to it within 90 days. After that, it expires.
Have an account, but can't log in?
If you don't receive the invite email, check your spam folder in your email application. Also, ensure you are checking the email account you associated with your account. For example, if your church originally signed you up using tigercountry@example.org and you later connected your gmail account samt@gmail.com, your password reset is going to tigercountry@example.org.
Are you using the correct password, and is it entered correctly? Click on the View Password icon to make sure.
If you still can't log in, click the Forgot your password? link, and watch for the related email or contact your church or parish administrator and ask them to reset your password. If you don't see the email in 15 minutes, check your spam folder. When you find it, respond within 24 hours. After that, it expires.
Once resolved, we recommend mobile app users set up text to login (SMS).
Using Google, Apple, or Microsoft to log in?
If others have access to your Google, Apple, or Microsoft account, ask if they could have changed the login without your knowledge. Update your password as needed.
Have you made changes to your Google, Apple, or Microsoft login? Changes can take time to work their way through to the church account.